On Duty Equipment Reviews

onduty.ca Return Policy

Return Window

• Customers have 30 days from the date of purchase to initiate a return.

Condition for Returns

• Items must be unused and in the same condition as received, including original packaging and all tags still attached.

Exchanges

• If the fit is not suitable, items can be returned in their original condition for an exchange for a better size.

Return Process

• For return instructions and the return address, customers should contact customerservice@onduty.ca.

This policy ensures a straightforward process for returns and exchanges, enhancing customer satisfaction.

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To open an account on onduty.ca, follow these steps:

1. Visit the onduty.ca website.
2. Look for the Affiliate section.
3. Start by signing the Affiliate Agreement and setting up an account with On Duty Equipment.
4. On Duty monitors and processes all commission tracking and payments of the Affiliate Team Program.
5. Every tracking link from your website or social media to onduty.ca gives your visitors the opportunity to buy products.
6. If an On Duty Equipment product is purchased through a tracking link on your website/social media, you get a percentage of that sale.
7. You can access reports 24/7 through GoAffPro. Get a daily update of your impressions, click throughs, orders, shipments and commissions earned.

Remember, it's absolutely free to join the Affiliate Program. There are no reoccurring fees or minimal sales requirements. Enjoy your journey with onduty.ca!

Onduty.ca has a clear Return Policy. Orders can be returned. The item should be in the exact same condition it was received in and in its original packaging with all tags still attached. If the fit isn't right, there's no problem! It can be sent back in its original condition/packaging and it will be gladly exchanged for a better size. For directions and return address, reaching out to customerservice@onduty.ca is suggested.

As for the Shipping Policy, Onduty.ca ships through Canada Post Expedited Service. If a different courier is preferred, contacting their customer service department for a quote is recommended. While some items are ready to ship, others are brought in on demand, most straight from Europe. This process may take 7-10 days. Once the item is shipped from the facility, a confirmation email containing tracking information is sent. Free Shipping is offered on orders over $200.00 to Canada and USA.

"Onduty.ca" offers Afterpay as a payment method. Afterpay is a service that allows purchases to be made and paid for in 4 payments made every 2 weeks without any interest. At the checkout, Afterpay is chosen as the payment method. First-time customers need to register with Afterpay and provide payment details, while returning customers simply log in to make their purchase. All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from the chosen payment method. Additional payments can be made before the scheduled pay dates through the Afterpay account. Afterpay is not available on purchases of gift cards. If gift cards are being purchased along with Afterpay eligible products, two separate orders need to be placed. If there is a change of mind, an Afterpay purchase can be returned in-store or by mail for a refund, provided it meets the return policy. Afterpay will be notified of the return and will process the appropriate refunds. For more information about Afterpay, the Afterpay website can be visited. There is also a tier discount system: Orders $300.00 to $499.99 pretax receive 10% off, orders $500.00 to $749.99 pretax receive 15% off, orders $750.00 to $999.99 pretax receive 17% off, and orders $1000 and above pretax receive 20% off. The discounts are applied automatically at check out. Sales rack items do not qualify for tiered discount savings.

Orders that have been shipped and are in transit cannot be canceled/refunded due to delays in delivery.

On Duty Equipment's policy lasts for 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact them at customerservice@onduty.ca prior to shipping the item(s) back to them. They require a receipt or proof of purchase/order number.

For specific brand warranty policies, please contact On Duty Equipment at customerservice@onduty.ca.

Once your return is received and inspected, On Duty Equipment will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you need to exchange an item for the same item but in a different size, please send an email to customerservice@onduty.ca and send your item to: On Duty Equipment Ltd, 926213 North Quarry Road, New Liskeard ON P0J 1P0, Canada.

On Duty Equipment ships worldwide.

On Duty Equipment accepts major credit cards, PayPal, and Afterpay.

"Onduty.ca" is a manufacturer and distributor of uniforms, apparel, and equipment. The store carries a unique line of products. Here are some examples of the products and their prices:

• Reversible Wolfhound Hoodie Jacket: Excellent choice for both long trekking and everyday use. This version of the Wolfhound Hoodie has an extra feature: it's reversible so you can better adapt your look to your surroundings and weather.
• Patriot Jacket MK 2: A new version of the well-known Patriot Jacket. The Patriot Jacket Mk2 is made of a new Hybrid Fleece material that reduces weight and improves breathability while maintaining warmth parameters similar to the first version.
• Original Vest MOLLE Webbing: Comes with two internal pockets, two zippered waist pockets, adjustable sides up to 7 inches, an emergency grab handle, reflective trim, and a load-bearing system.
• Helikon-Tex Swagman Roll Poncho: $235.00
• Helikon-Tex Woodsman Anorak: $162.00
• Helikon-Tex Pilgrim Anorak Jacket: $198.00
• Helikon-Tex Patriot Jacket Double Fleece: $139.00
• Helikon-Tex Windrunner Windshirt Windpack Nylon: $119.00
• Helikon-Tex Watch Cap Fleece: $28.00
• Helikon-Tex Winter Merino Beanie: $56.00
• Helikon-Tex Gunfighter Jacket Shark Skin Windblocker: $215.00

The store also offers a "Forever Guarantee". If at any time you are not completely satisfied with the performance of a product you purchased from them, they will correct the problem or replace it. The store carries a unique line of products for those who take their work and play seriously. They also offer products from specifically selected Canadian and International manufacturers. Like them, these companies produce top quality, durable products.

"Onduty.ca" is a manufacturer and distributor of uniforms, apparel, and equipment. The store carries a unique line of products for those who take their work and play seriously. Some of the popular products include the Reversible Wolfhound Hoodie Jacket, which is an excellent choice for both long trekking and everyday use. The Patriot Jacket MK 2 is a modern, smarter, and better-designed version of the well-known Patriot Jacket. The Original Vest features MOLLE webbing, two internal pockets, two zippered waist pockets, adjustable sides up to 7 inches, an emergency grab handle, reflective trim, and a load-bearing system. In addition to the Duty Apparel brand, "Onduty.ca" also offers products from specifically selected Canadian and International manufacturers. These companies produce top quality, durable products. The store also offers a Fall/Winter Collection featuring products like the Helikon-Tex Swagman Roll Poncho, Helikon-Tex Woodsman Anorak, Helikon-Tex Pilgrim Anorak Jacket, Helikon-Tex Patriot Jacket Double Fleece, Helikon-Tex Windrunner Windshirt Windpack Nylon, Helikon-Tex Watch Cap Fleece, Helikon-Tex Winter Merino Beanie, and the Helikon-Tex Gunfighter Jacket Shark Skin Windblocker. If at any time customers are not completely satisfied with the performance of a product purchased from "Onduty.ca", the problem will be corrected or the product will be replaced. This is part of their Forever Guarantee.